At x999, gambling is entertainment — not a way to make money or escape problems. We provide every player in Bangladesh with the tools, information, and support needed to keep gambling fun, safe, and within personal limits.
x999 is Bangladesh's trusted online betting and casino platform, serving players who enjoy cricket betting, live casino games, fishing titles, and slot machines. We take tremendous pride in the entertainment experience we offer — and an equal pride in making sure that experience never crosses the line into harm.
The vast majority of people who gamble on x999 do so safely and within their means. They set a budget, enjoy the game, and walk away at the end of the session. But x999 also recognises that for a small number of players, gambling can become problematic. Problem gambling affects not just the individual but families, friendships, and financial stability.
This page outlines every tool, feature, and resource x999 makes available to help players at x999 maintain control. Whether you are reading this out of general interest or because you are concerned about your own habits, we encourage you to explore the information below. Reaching out is a sign of strength, not weakness.
Important Notice: x999 is strictly an 18+ platform. Creating an account, placing bets, or playing any game on x999 is prohibited for persons under the age of 18. x999 conducts electronic age verification at registration and reserves the right to request documentary proof of age at any time. Any account found to belong to a minor will be closed immediately and all associated funds returned.
x999 does not offer credit to players. Every deposit must come from funds the player owns. We strongly advise against borrowing money — from any source, including bKash or Nagad mobile credit facilities — to fund gambling activity. If you find yourself considering borrowing to gamble, please make use of the self-exclusion tools described below before placing another bet.
Healthy Gambling Reminder: Gambling outcomes are determined by random number generators and live game mechanics. No betting strategy, pattern recognition, or system can guarantee a win. Past results do not predict future outcomes. Always treat money wagered as the cost of entertainment — money you are prepared to lose — rather than an investment you expect to recover.
Ask yourself the following questions honestly. If you answer "yes" to two or more, we encourage you to use x999's responsible gaming tools or contact our support team right away.
These six principles guide every decision x999 makes when it comes to player protection, fair play, and long-term wellbeing.
Every new x999 account is subject to electronic age verification during registration. Players must be 18 years or older. Where automated checks are inconclusive, the account is suspended pending documentary proof of age. We never allow underage players to deposit, bet, or access game content.
Players can set a daily, weekly, or monthly deposit limit directly from their x999 account dashboard. Once a limit is reached, no further deposits are accepted until the relevant period resets. Limit reductions take effect immediately; increases require a 24-hour cooling-off period before they apply.
If you feel that gambling has become a problem, x999 allows you to self-exclude your account for a minimum period of 6 months up to a permanent exclusion. During self-exclusion your account is locked, you cannot deposit or bet, and you will not receive any promotional communications from x999.
Need a short break without committing to full self-exclusion? x999's time-out feature lets you pause your account for 24 hours, 7 days, or 30 days. During the time-out your account is inaccessible. You may return at the end of the chosen period without needing to re-register or contact support.
x999 lets you configure session duration alerts that notify you when you have been logged in and actively playing for a chosen period — for example, 60 minutes or 2 hours. These alerts appear on screen as a reminder to take a break, review your session spend, and decide whether to continue or stop.
x999's player support team is available around the clock, every day of the year, including Eid, Pohela Boishakh, and public holidays. If you are concerned about your gambling behaviour — or about someone else's — our team is trained to listen, provide guidance, and activate protective account measures on your behalf.
Setting up deposit limits, time-outs, and self-exclusion on x999 takes less than two minutes. Here is how each tool works step by step.
Log into your x999 account using your registered mobile number and password. Navigate to "My Account" from the top menu.
Select "Responsible Gaming" from the account settings panel. You will see options for daily, weekly, and monthly deposit limits.
Enter the maximum BDT amount you are comfortable depositing in the chosen period. The limit applies immediately to bKash, Nagad, Rocket, and all other deposit channels.
Confirm the limit. Any attempt to deposit beyond the set limit will be declined automatically. To raise a limit, a 24-hour waiting period applies before the new limit is active.
Go to "Responsible Gaming" in your account settings. Select "Self-Exclude" and choose a duration: 6 months, 1 year, 3 years, or permanent. The exclusion takes effect within one hour of confirmation.
You can also request self-exclusion by contacting x999 support via WhatsApp or email at any time. Our team will activate the exclusion immediately on request — no waiting period, no questions asked.
Your account is locked. All pending bets are settled normally. Your balance is held securely and will be returned to your registered bKash or Nagad account. You will not receive bonus offers, SMS promotions, or re-engagement messages during the exclusion period.
Problem gambling rarely announces itself clearly. It typically develops gradually as recreational play shifts into compulsive behaviour. Recognising the signs early — in yourself or in someone you care about — is the most important step toward getting help.
The following practical guidelines help players on x999 stay in control and keep gambling a positive experience. We recommend reviewing these before each session.
Decide the maximum BDT amount you are willing to spend in a session before you log in. Use x999's deposit limit feature to enforce this budget automatically.
Use x999's session alert feature to receive a notification after 60 or 90 minutes of play. When the alert appears, take at least a 15-minute break before deciding whether to continue.
Accept that losses are part of gambling and that chasing them with larger bets almost always leads to larger losses. If you have reached your budget, stop and log out.
Only gamble with disposable income — money left over after all household, family, and personal financial obligations have been met. Never use savings, bill money, or borrowed funds.
x999's player support team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays. If you are worried about your own gambling or about a friend or family member, our trained support staff can help — and all conversations are treated with complete confidentiality.
Our team can activate deposit limits, time-out periods, or self-exclusion on your behalf immediately upon request. You do not need to log in or access your account to request these protections.
Response Time: Responsible gaming requests — including self-exclusion and deposit limit changes — are treated as priority matters. x999 support will acknowledge your message within one hour and implement the requested protection within the same session wherever possible.
Use the checklist below as a personal reflection tool. If several of these statements apply to your recent gambling behaviour, we strongly encourage you to contact x999 support or activate a self-exclusion period.
This checklist is for personal reflection only and does not constitute a clinical diagnosis. If you are concerned about problem gambling, please contact x999 support or seek guidance from a qualified counsellor in your area.
x999 holds itself accountable to a clear set of responsible gaming commitments. These are not aspirational — they are operational standards applied every day across our platform.
x999 does not send promotional communications — SMS, WhatsApp messages, or bonus offers — to players who have a self-exclusion request in progress, have activated a time-out, or have been identified by our systems as displaying signs of at-risk behaviour. Marketing suppression is automatic and immediate.
x999 will never suggest, prompt, or incentivise players to increase their bet size beyond their established pattern. Our bonus and promotional programmes are designed to reward engagement at a player's own pace — not to encourage escalating stakes or reckless play.
x999's responsible gaming systems monitor player accounts for behavioural indicators associated with problem gambling — including rapid bet escalation, prolonged sessions, repeated loss-chasing patterns, and sudden large increases in deposit frequency. Where indicators are detected, our team will reach out proactively to check in.
x999 processes self-exclusion requests as an emergency priority. There is no cooling-off period, no attempt to retain the player, and no counter-offer. When a player requests exclusion, the account is locked within one hour and all promotional contact ceases permanently for the duration of the exclusion period.
Every member of x999's player support team undergoes responsible gaming awareness training. They are equipped to recognise signs of problem gambling during support interactions, respond with sensitivity and without judgment, provide accurate information about available tools, and escalate cases where a player appears to be in acute distress.
x999 maintains clear, plain-English terms and conditions that accurately describe how bonuses, wagering requirements, withdrawal conditions, and account restrictions work. We do not use confusing language to obscure conditions that are important to players. Our Terms & Conditions and Privacy Policy are always available in full.
When gambling stays within limits it is genuinely enjoyable. Explore everything x999 has to offer — cricket betting, live casino, fishing games, and slots — always at your own pace and within your own budget.
18+ only. Gambling can be addictive. Please play responsibly.